TICKETIFIER is an AI-powered backend platform that automates the processing of customer support tickets using Large Language Models. The system categorizes incoming requests, generates concise summaries, assists with response drafting, and streamlines ticket management through scalable asynchronous processing pipelines.
Designed with a modern microservice architecture, TICKETIFIER integrates REST APIs, background workers, databases, and AI services to create an efficient support workflow. The project demonstrates how generative AI can improve operational efficiency by reducing manual effort while enabling faster and more consistent customer support.